These terms apply between JeffNet Ltd, trading as Duolign (company no. 16842612, registered in England & Wales, registered office 73 Balmoral Drive, Southport, PR9 8QH, ICO registration ZC263369) ("Duolign", "we", "us"), and the business taking part in the Duolign Partner Business Programme ("you"). You accept them when you first sign in to your partner dashboard, or when you set one up yourself. Your clients' own use of Duolign is covered by Duolign's Terms of Service and Privacy Policy, not by these terms.

1. What the programme is

The programme lets businesses that work with couples introduce them to Duolign, an app that helps couples run their money together. You can buy voucher packs to give to clients, and businesses Duolign enrols also receive complimentary vouchers. You aren't paid by Duolign, and taking part is free: you only pay for the voucher packs or monthly plan you choose to buy.

2. Who can take part

The programme is for UK businesses, including sole traders, whose clients include couples. There are two ways to take part:

• Enrolled by Duolign. We invite some businesses to join. Enrolled businesses receive the complimentary vouchers in section 3 and the first-pack discount in section 5.
• Setting up your own dashboard. Any eligible business can set up a partner dashboard on duolign.co.uk to buy voucher packs. These businesses buy packs at the published prices; sections 3 and 5 don't apply to them.

We may decline or close a dashboard that doesn't meet these terms.

Your team. Your business's main contact can let colleagues sign in to the same dashboard with their own email addresses, and remove them at any time. Everyone on your team sees the same vouchers and notes, and you're responsible for what they do on your dashboard. Only the main contact can change who has access or close the dashboard.

3. Your complimentary vouchers

• When we enrol your business, you receive five complimentary vouchers.
• Each voucher gives one couple three months of Duolign Premium, starting when they redeem it.
• Each voucher can be handed out and redeemed for one year from the day it's issued. After that, it expires.
• Vouchers have no cash value and can't be exchanged, sold or transferred, except by handing them to a client as described below.

4. Handing out a voucher

• You hand out vouchers from your partner dashboard. You can copy a voucher's link, show its QR code, print it, or ask Duolign to email it to your client in your business's name.
• Only give a voucher to a client who wants it. If you ask us to email it, you must have your client's permission to give us their email address, and should tell them that Duolign will email them about it.
• Give each voucher to one client only. One voucher covers a couple, so don't give several vouchers to the same client.
• Don't give vouchers to yourself or your staff, or send them to your own business email addresses.
• A voucher we email can only be redeemed by an account with that email address. Until it's redeemed, you can correct the address and resend it.
• Taking a voucher back. Until a voucher is redeemed, you can take it back from your dashboard, for example if a client changes their mind or you sent it to the wrong person. Its code stops working straight away and a fresh voucher goes back into the same pack.
• Your notes. When you hand out a voucher, your dashboard asks who it's for, and you can add or change that note at any time. The notes are your own record of who you gave each voucher to: a name is enough, so please don't record anything more sensitive. We store them for you, show them only to you, and use them for nothing else. We delete them when you leave the programme.

5. Your first-purchase discount

• When we enrol your business, you get a personal code for 20% off your first voucher pack, or the first month of a monthly plan. It appears on your partner dashboard, is applied for you when you buy from there, and is emailed to you.
• The code can be used once, on one pack or one plan's first month, and expires 180 days after your enrolment. We'll email you a reminder two weeks before it expires if you haven't used it. It can't be exchanged for cash or combined with other offers.
• After that, standard published prices apply.
• We may extend this deadline at our discretion if you ask.

6. Buying voucher packs and monthly plans

• Voucher packs are bought by card from your partner dashboard at the published prices. The pack, the number of vouchers and how long each gives Premium for are as described at the time you buy.
• The price you see is the price you pay. JeffNet Ltd isn't registered for VAT, so no VAT is added. You get a receipt by email, and can ask us for an invoice.
• A pack bought from your dashboard is added to it whoever pays, for example your accounts team. A pack bought with your dashboard's email address before you set it up is added when you do.
• Monthly plans. A plan gives you a set number of vouchers each month for a monthly price, both as described when you start it, charged to your card each month from the day you start. Each month's vouchers are added to your dashboard once that month's payment has gone through. If a payment fails, nothing is added for that month until it's paid.
• Minimum term, then cancel any time. Each plan has a minimum term of 3 months from the day it starts. After that, there's no notice period: cancel from your dashboard ("Manage or cancel") and your plan runs to the end of the month you've paid for, then stops, and you aren't charged again. If you cancel during the first 3 months, your plan runs to the end of the third month and then stops. To change plan, cancel and start the one you want.
• Your plan's price. A plan keeps the monthly price it started on for as long as it runs. If we change our published prices, that only affects plans started afterwards.
• Every voucher, from a pack or a plan, gives one couple a year of Premium and keeps working after a plan ends. You hand them out in the same ways as complimentary ones (section 4).
• Refunds. You can ask for a refund within 14 days of buying a pack or paying for a month of a plan, for the vouchers in it that haven't been handed out or redeemed. Email support@duolign.co.uk: we'll cancel those vouchers and refund them to your card at the price you paid for each. Vouchers that have been handed out or redeemed, or vouchers bought more than 14 days ago, can't be refunded. This doesn't affect your legal rights if a pack is faulty or not as described.

7. Your clients' personal data

• If you ask us to email a voucher, you are responsible for having a lawful basis to share your client's email address with us, which normally means having their permission (section 4).
• We use that email address only to send the voucher and to record whether it was redeemed and that it came from your business. We are responsible for how we use it from that point.
• We won't send your clients marketing unless they choose to hear from us themselves.
• If a client doesn't redeem an emailed voucher, we delete their email address when the voucher expires. If they do redeem, they become a Duolign user under our Privacy Policy.
• What we show you: whether each voucher has been handed out and redeemed, and when. When a client redeems, they can choose to let you know it was them; only then do we show you the email address they redeemed with, against that voucher. Otherwise, use your own notes to know who redeemed what: we can't tell you.
• We never share your clients' financial information with you, or whether a particular client is still using Duolign or has subscribed. Those figures are shown only as totals across all your vouchers, and only once at least five couples have redeemed.

8. How you present Duolign

• You may describe Duolign accurately and use the name "Duolign" to tell clients about it. Please use only the logo and materials we provide, and don't change them.
• Don't present Duolign as your own product or service, or as financial advice. Duolign is a budgeting tool; it doesn't give financial advice.
• If your business is regulated (for example by the FCA), it's your responsibility to make sure taking part fits your own regulatory obligations.

9. Our relationship

Despite the name "partner", taking part doesn't create a legal partnership, joint venture, agency or employment relationship. Neither of us can make commitments on the other's behalf.

10. Changes and ending the programme

• We may change these terms or end the programme. Where we reasonably can, we'll give you notice by email.
• We may end your participation if you break these terms, for example by selling vouchers or emailing them without permission. If that happens, vouchers not yet handed out and any unused discount code are cancelled.
• Vouchers already handed out to clients stay valid unless they were given in breach of these terms.
• You can leave the programme at any time from your dashboard (or by emailing us). Vouchers you've already handed out stay valid; vouchers you haven't handed out are cancelled. Any monthly plan is cancelled straight away when you leave, even during its minimum term, and you aren't charged again. When you leave, you can also ask us to delete your business's details. See section 13.

11. Liability

Nothing in these terms limits liability that can't be limited by law. Otherwise, the programme is provided "as is", we aren't liable for any indirect loss or loss of business arising from it, and our total liability to you is limited to what you've paid us for voucher packs and plans in the previous 12 months.

12. Emails we send you

We email your dashboard's sign-in links, the vouchers you ask us to send, receipts and important changes to the programme. We also send a short summary on the 1st of each month, which you can turn off on your dashboard.

13. Your business's data

How we use your business's details, and your rights, are set out in the Privacy Policy. From your dashboard you can download everything we hold about your business at any time, and leave and delete your details. We keep purchase records for six years, as the law requires.

14. General

These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

Contact: support@duolign.co.uk